Plans cover scheduled, limited assistance. On-site visits, larger projects, equipment, software, hosting, domain renewals, and third-party fees are quoted separately. Extra work requires your approval. Continuous monitoring, emergency coverage, and guaranteed recovery are outside these plans.
Owner-operated. Direct communication.
Know who is helping. Know what happens next.
STS is operated by Michael “Mike” Fulcher. You work directly with the technician planning and carrying out your job.
01
Talk through the need
Explain the issue, location, equipment, and desired outcome.
02
Agree on the work
Receive the scope, charges, and proposed schedule. Changes need your approval.
03
Test and hand over
Review what changed, the test results, and any follow-up recommendations.
Before you book
A few helpful answers.
Clear expectations make better working relationships.
Let's talk about your technology
What can STS help you with?
Start with a phone call or email. We will discuss the work and confirm availability before you book.